Enterprise collaboration and communication technology attract attention

In the age of working from anywhere, collaboration and communication tools like Zoom have become an integral part of the workplace. Even the most regulated industries are finding collaborative technologies to be a critical part of communications infrastructure. As a result, significant security and compliance challenges may arise.

Theta Lake, a software company that provides enterprise security and compliance technologies for collaboration and communications platforms, surveyed more than 500 global compliance and security leaders in its annual report, the 2022 Modern Communications Security and Compliance Report. The company found that two-thirds of respondents believe employees use unmonitored communication channels. 81% said they use chat to communicate, and 63% use video to communicate more than email. Respondents cited file sharing via chat as well as screen sharing and screen recording as the most risky features.

Compliance challenges

In addition to security concerns, Theta Lake research highlights challenges involving compliance and filing across collaboration platforms. However, these challenges will not prevent collaboration tools from becoming more commonplace. 67% of survey respondents expect increased use of tools such as Microsoft Teams, Zoom, Cisco’s WebEx and Slack, as well as a proliferation of new channels. This growth creates complex issues for those charged with maintaining compliance, security, and data privacy.

With the proliferation of new and complex collaboration channels, traditional and manual filing techniques are creating critical blind spots. 39% of respondents cited gaps in coverage as the biggest challenge for archiving tools. One of the challenges is retrieving records and critical information due to outdated or manual processes. 33% said they use human resources to search multiple communication systems and channels. 52% of respondents reported difficulty searching for information shared on collaboration platforms other than email. With compliance strikes, failure to retrieve information in a timely manner can lead to potential sanctions and fines, making it a financial problem.

upcoming changes

To address these challenges, industries are expected to adopt new ways of working, prioritizing stricter regulatory checks, including a focus on communication records and increased investment in surveillance technology.

“It is clear that the effectiveness of controls determines the degree to which an organization can turn compliance and security challenges into a competitive advantage,” the report states, highlighting that aggressive cybersecurity and compliance measures will be in a rapidly evolving cybersecurity paradigm. how important it has become. communicate.

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